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Terms and Conditions of the Sale

The customer (you) understands and agrees to the following when completing their purchase with CraftCutterSupply.com:

CraftCutterSupply.com tries to get orders shipped out within 1-2 business days of being placed but there are some instances where order volumes are higher and shipping may take longer. Shipping times are an estimate only. Orders that have printed vinyl may take up to an additional 3 business days to ship due to the ink curing process of the printed vinyl.

No returns, refunds, or exchanges unless we ship the wrong item, there was a visible flaw in the actual vinyl film (not in the carrier sheet or backing material) , or the item was damaged in transit. CraftCutterSupply.com must be notified within 72 hours of your order being marked as delivered by the USPS that a wrong item was shipped, visibly flawed in the actual vinyl film (not in the carrier sheet or backing material), missing or damaged. A photo of the contents received and a photo of the box it came in must be sent for all claims. After 72 hours, there will be no returns, refunds or exchanges. Replacement of defective or missing items, if determined to be so by CraftCutterSupply.com, will be shipped in the same form of shipping as the original order. CraftCutterSupply.com will not overnight or upgrade shipping on missing or defective items. .

It is typical for edges of vinyl to be damaged or bent up to a quarter inch during shipping. The vinyl can be turned over and a scraper can be use to flatten the edge. Edge damage will not affect cutting or performance of the vinyl. If it is more than 1/4 inch, a claim will need to be filed with the USPS by the customer. CraftCutterSupply.com will not compensate or reimburse the customer for edge damage in any way.

Items with flaws in the vinyl film (not in the carrier sheet, lining or backing) that are reported to CraftCutterSupply.com within the 72 hours of receiving it, will only be given an in store credit of the prorated amount of the affected area. CraftCutterSupply.com will need pictures of the affected area. The entire piece will not be refunded since it will still be usable. If the the affected area measures 1 inch x 1 inch on a 12 inch x 12 inch piece, you will be issued a store credit of 1/144 of the cost of that piece of vinyl.

All items are sold as is, use at your own risk, and does not have any warranties. CraftCutterSupply.com will not replace vinyl that was cut with wrong cut settings, applied to wrong materials, applied improperly, applied with wrong pressure or temperature, Applied with wrong transfer tape etc. It is important to understand how to operate your equipment properly and also you understand that some material will be wasted with the set up process when determining proper cut settings. application procedures, etc. The probability of receiving "bad vinyl or defective vinyl" Is extremely rare. Since we have been doing this, we have only had 1 roll of glitter vinyl that was losing the transfer sheet and we caught that before being sent out to anyone. We will not allow returns or give credits for bad vinyl or defective vinyl claims.

CraftCutterSupply.com is not responsible for damaged items or items damaged by any product sold.

There is no refunds or credits issued once your package has been shipped.

CraftCutterSupply.com does NOT allow for add on's for orders placed.

Siser Products are cut from rolls measuring approximately 11.7, 14.75, inch or 19.5 inch depending on the material with a tolerance of +-.5 inch. The dimension of 12, 15, and 20 are nominal dimensions used as an industry standard. No returns, refunds, or exchanges will be granted for not receiving the full 12, 15, or 20 inch dimension.

All material that is purchased from CraftCutterSupply.com will be within a .5 inch tolerance of the size listed. This means the material maybe a half inch longer to a half inch shorter than what the dimensions state. Manufactures have variences on their rolls which in turn makes the variances on the product we sell.

Colors may be different than what the screen on your device shows. Orders that have printed vinyl may take up to an additional 3 business days to ship due to the ink curing process of the printed vinyl.

Printed HTV does require a transfer tape suitable for High temperatures.

If you wish to cancel your order after it has been placed and paid for, you will be charged a 25% restocking fee even if the order was just placed. Orders are pulled quickly and this pays for the staff member working on the cancellation. It also helps keep our prices low for everyone else.

The customer agrees to use the carrier company from the list provided by CraftCutterSupply.com and agrees to take action with the carrier company if there is a problem with the shipment. The customer also understands there may be delays with shipping and CraftCutterSupply.com will not reimburse or refund the customer for late deliveries. In addition, CraftCutterSupply.com understands they will not receive any additional money for a package arriving early.

CraftCutterSupply.com cannot control shipping times and can only go by the estimated delivery dates given by the carrier company. We will not guarantee the delivery date.

Orders over $200 may require a signature upon delivery.

CraftCutterSupply.com may ship multiple orders together if they are going to the same address.  There will not be any refunds issued for any of the shipping costs on the multiple orders that ship together.

Packages may take up to 15 days to arrive after being accepted by the carrier company. If the package does not arrive within the 15 days after being accepted by the carrier company, CraftCutterSupply.com will refund the order or can reship the order as long as the shipping address was correct on the original order. No refunds will be given if the package does not arrive on the date given with the carrier company's tracking.  Unauthorized returns and delivery refusals because it was "late", "wasn't needed", "didn't get there in time", etc will be refunded minus the actual shipping costs that CraftCutterSupply.com paid and a 25% restocking fee.

CraftCutterSupply.com is not responsible for packages lost in transit after being accepted at the carrier company.

CraftCutterSupply.com is not responsible for items stolen after being marked as delivered according to the carrier companies tracking. It is the customers responsibility to ensure they have a secure place for packages to be delivered. The customer must make a claim with the carrier company or local police department to track down the missing items after they have been delivered.

CraftCutterSupply.com ships Monday thru Friday 8am-4pm EST. Orders may be processed and filled outside these times.

We will only ship to the shipping address provided by Paypal to maintain the Buyer/Seller protection that Paypal offers. If package is returned due to wrong address provided by the customer, customer agrees to pay the actual shipping cost charged by the USPS (not a promotional shipping rate which includes the free shipping rate) to reship package. If customer requests a refund after package has been returned, a refund will be issued minus the shipping cost and a 25% restocking fee.  

Prices are subject to change at anytime and will not be applied to orders previously placed.

Sales may start and stop at any time.  Prices will not be adjusted on previous orders if products were purchased before the sale started.  Orders placed prior to a sale will not be cancelled. 

There are no returns or refunds on sale items.

You must order from the Sale Page to get the sale pricing.

We like to offer sales to get you low pricing, however, we will not make any adjustments to pricing on any orders placed before, during, or after the sale.  This helps reduce staffing costs that would normally have to be made up by having higher pricing and slower shipping times.

Do not place an order if there is any part of the Terms and Conditions you do not understand or agree to.