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Cancelations and Returns

If you wish to cancel your order after it has been placed and paid for, you will be charged a 25% restocking fee even if the order was just placed. Material is cut to orderand cutting starts right away. Orders are put together quickly and this pays for the staff member working on the cancellation. It also helps keep our prices low for everyone else. 

No returns, refunds, or exchanges unless we ship the wrong item, there was a visible flaw in the actual vinyl film (not in the carrier sheet or backing material) , or the item was damaged in transit. CraftCutterSupply.com must be notified within 72 hours of your order being marked as delivered by the USPS that a wrong item was shipped, visibly flawed in the actual vinyl film (not in the carrier sheet or backing material), missing or damaged. A photo of the contents received and a photo of the box it came in must be sent for all claims. After 72 hours, there will be no returns, refunds or exchanges. Unauthorized returns and delivery refusals will not be refunded. Replacement of defective or missing items, if determined to be so by CraftCutterSupply.com, will be shipped in the same form of shipping as the original order. CraftCutterSupply.com will not overnight or upgrade shipping on missing or defective items.

It is typical for edges of vinyl to be damaged or bent up to a quarter inch during shipping. The vinyl can be turned over and a scraper can be use to flatten the edge. Edge damage will not affect cutting or performance of the vinyl. If it is more than 1/4 inch, a claim will need to be filed with the USPS. CraftCutterSupply.com will not compensate or reimburse the customer for edge damage in any way.

Items with flaws in the vinyl film (not in the carrier sheet, lining or backing) that are reported to CraftCutterSupply.com within the 72 hours of receiving it, will only be given an in store credit of the prorated amount of the affected area. CraftCutterSupply.com will need pictures of the affected area. The entire piece will not be refunded since it will still be usable. If the the affected area measures 1 inch x 1 inch on a 12 inch x 12 inch piece, you will be issued a store credit of 1/144 of the cost of that piece of vinyl.

All items are sold as is, use at your own risk, and does not have any warranties. CraftCutterSupply.com will not replace vinyl that was cut with wrong cut settings, applied to wrong materials, applied improperly, applied with wrong pressure or temperature, Applied with wrong transfer tape etc. It is important to understand how to operate your equipment properly and also you understand that some material will be wasted with the set up process when determining proper cut settings. application procedures, etc. The probability of receiving "bad vinyl or defective vinyl" Is extremely rare. Since we have been doing this, we have only had 1 roll of glitter vinyl that was losing the transfer sheet and we caught that before being sent out to anyone. We will not allow returns or give credits for bad vinyl or defective vinyl claims.

We will only ship to the shipping address provided by Paypal to maintain the Buyer/Seller protection that Paypal offers. If package is returned due to wrong address provided by the customer, customer agrees to pay the actual shipping cost charged by the USPS (not a promotional shipping rate) to reship package. If customer requests a refund after package has been returned, a refund will be issued minus the shipping cost and a 25% restocking fee. 

There is no refunds or credits issued once your package has been shipped.

There is no refunds or exchanges if the color just isn't the right shade you thought it would be.